The Performance Mapping and Measurement Handbook.

To better understand and improve your systems, you must measure and map their essential characteristics. Yet, because your systems and their associated processes occur over varying spatial and temporal scales, you will need various types of maps and metrics-depending on the level of detail and under...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Harbour, Jerry L.
Format: Electronic eBook
Language:Inglés
Published: Hoboken : CRC Press, 2013.
Subjects:
Performance > Measurement.
Performance standards.
Performance > Evaluation.
Rendement au travail > Normes.
Personnel > Évaluation.
BUSINESS & ECONOMICS > Quality Control.
BUSINESS & ECONOMICS > Total Quality Management.
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • Front Cover; Contents; Chapter 1
  • Introduction; Chapter 2
  • Node-Link Maps; Chapter 3
  • Process Activity Maps; Chapter 4
  • Process Step Maps; Chapter 5
  • Basic Task Element Maps; Chapter 6
  • Event Pathway Maps; Chapter 7
  • Response Timeline Maps; Chapter 8
  • Key Performance Driver Maps; Chapter 9
  • Summary; Compiled Glossary; Compiled Reference List; About the Author; Back Cover.

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