Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results /

Phenomenal customer service can't be put into words. Or can it? Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant--but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares ove...

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Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Evenson, Renee, 1951- (Auteur)
Format: Électronique eBook
Langue:Inglés
Publié: New York : AMACOM, [2012]
Sujets:
Customer services.
Customer services > Terminology.
Customer relations.
Business communication.
Service à la clientèle.
Service à la clientèle > Terminologie.
Communication dans l'entreprise.
BUSINESS & ECONOMICS > Customer Relations.
Business communication
Customer relations
Customer services
Terminology
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