Potter, N. S., & Sakry, M. E. (2012). Making process improvement work for service organizations: A concise action guide. Addison-Wesley.
Chicago Style (17th ed.) CitationPotter, Neil S., and Mary E. Sakry. Making Process Improvement Work for Service Organizations: A Concise Action Guide. Upper Saddle River, N.J.: Addison-Wesley, 2012.
MLA (8th ed.) CitationPotter, Neil S., and Mary E. Sakry. Making Process Improvement Work for Service Organizations: A Concise Action Guide. Addison-Wesley, 2012.
Warning: These citations may not always be 100% accurate.