The exchange : a bold and proven approach to resolving workplace conflict /

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A Different Approach to Resolving Workplace DisputesWho This Book Is forWhat This Book OffersThe Exchange in BriefStage I: Hold Private MeetingsStage II: Develop an Issue ListStage III: Conduct a Joint MeetingStage IV: Facilitate Problem SolvingWhy This Book Is DifferentWorkplace ChallengesHow the E...

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Bibliographic Details
Call Number:Libro Electrónico
Main Authors: Dinkin, Steven, Filner, Barbara (Author), Maxwell, Lisa (Mediator) (Author)
Format: Electronic eBook
Language:Inglés
Published: Boca Raton, Fla. : CRC Press, ©2011.
Subjects:
Conflict management.
Personnel management.
Interpersonal conflict > Prevention.
Conflict management > Case studies.
Personnel management > Case studies.
Interpersonal conflict > Prevention > Case studies.
Conflict (Psychology)
Conflict, Psychological
Personnel Management
Interpersonal Relations
Gestion des conflits.
Personnel > Direction.
Gestion des conflits > Études de cas.
Personnel > Direction > Études de cas.
Conflit (Psychologie)
Electronic books.
Case studies.
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • Front Cover; Contents; The Authors; Acknowledgments; Chapter 1
  • A Different Approach to Resolving Workplace Disputes; Chapter 2
  • How The Exchange Works: A Case Study; Chapter 3
  • Getting Ready; Chapter 4
  • Holding Private Meetings; Chapter 5
  • Developing an Issue List; Chapter 6
  • Stage III: Conducting the Joint Meeting; Chapter 7
  • Problem Solving: Building a Solution Together; Chapter 8
  • Culture, Diversity, and Other Things That Matter; Chapter 9
  • Making the Most of The Exchange in Your Organization; Chapter 10
  • Using The Exchange with the People and Organizations You Serve.
  • Chapter 11
  • About The Exchange and Its CreatorsBack Cover.

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