Metrics : how to improve key business results /

Provides a step-by-step method for building an organizational effectiveness report card. This books shows how to: identify, collect, analyze and report metrics that will be useful for improving all aspects of the enterprise; understand the difference between data, measures, information, and metrics;...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Klubeck, Martin
Format: Electronic eBook
Language:Inglés
Published: [Berkeley, CA] : New York : Apress ; Distributed by Springer Science+Business Media, ©2011.
Subjects:
Organizational effectiveness > Evaluation.
Organizational change.
Organizational Innovation
Efficacité organisationnelle > Évaluation.
Changement organisationnel.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Informatique.
Computer science
Computer Science, general
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • Establishing a common language : data, and measures, and information, oh my!
  • Designing metrics : the how
  • Planning a good metric : where to begin
  • Using metrics as indicators
  • Using the answer key : a shortcut
  • Start with effectiveness
  • Triangulation : essential to creating effective metrics
  • Expectations : how to view metrics in a meaningful way
  • Creating and interpreting the metrics report card
  • Final product : the metrics report card
  • Advanced metrics
  • Creating the service catalog : how to enhance the report card
  • Establishing standards and benchmarks
  • Respecting the power of metrics
  • Avoiding the research trap
  • Embracing your organization's uniqueness.

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