Fundamentals of performance improvement : optimizing results through people, process, and organizations /

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"Fundamentals of Performance Improvement is a practical how-to guide designed to help practitioners and students understand the science of performance technology and successfully implement organizational change. Using the Human Performance Technology (HTP) model, the authors explain step-by-ste...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Van Tiem, Darlene M.
Otros Autores: Moseley, James L. (James Lee), 1942-, Dessinger, Joan Conway
Formato: Electrónico eBook
Idioma:Inglés
Publicado: San Francisco, CA : Pfeiffer, a Wiley imprint, [2012]
Edición:Third edition.
Temas:
Performance technology.
Performance.
Personnel management.
Task Performance and Analysis
Personnel Management
Rendement au travail.
Personnel > Direction.
BUSINESS & ECONOMICS > Human Resources & Personnel Management.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Contents
  • Title
  • Dedication
  • Copyright
  • List of Figures
  • List of Tables
  • List of Exhibits
  • List of Case Studies
  • List of Performance Support Tools
  • Acknowledgments
  • Forewordâ€"The Practice of Performance Improvement, by Judith A. Hale
  • Forewordâ€"Fundamentals of Performance Technology, by Dale Brethower
  • Forewordâ€"Performance Improvement Interventions, by William W. Lee
  • Introduction
  • Section 1: Performance Improvement and the Performance Improvement/HPT Model
  • Chapter 1: Overview of Performance Improvement
  • Performance Improvement: PrecursorsPerformance Improvement: Definition and Scope
  • Performance Improvement: Key Terms
  • Performance Improvement: Key Concepts
  • Performance Improvement: Foundations
  • Performance Improvement: Leading Contributors
  • Performance Improvement: Prominent Early Leaders
  • Multidisciplinary Collaboration
  • Performance Improvement: Emerging Trends
  • Chapter 2: Performance Improvement/HPT Modelâ€"an Overview
  • Introduction
  • Performance Analysis Phase
  • Intervention Selection, Design, Development Phase
  • Intervention Implementation and MaintenanceEvaluation
  • The HPT Model as a Process Model
  • Certified Performance Technology Standards and Ethics
  • Other Performance Improvement Process Models
  • Conclusion
  • Chapter 3: Change Management
  • Definitions
  • Change Management Models
  • Levels, Modes, and Control of Change
  • Planning Change
  • Change Management Roles
  • Change Management Functions
  • Change Management and the Performance Improvement Process
  • Conclusion
  • Case Study 1.1: Boutique Marketing Company
  • Background
  • Situation
  • InterventionCritical Business Issue
  • Case Study 1.2: Strategic Performance Management in Georgia Education
  • Background
  • Situation
  • Critical Issues
  • Case Study 1.3: Reducing Municipal Strife Through Engagement
  • Background
  • Critical Business Issue
  • Intervention
  • Case Study 1.4: Amway Corporation: Driving Consistent, Strategic Performance of Distributors Globally
  • Background
  • Situation
  • Intervention
  • Critical Business Issue
  • Case Study 1.5: Using Human Performance Technology (HPT) to Select Projects that Yield Results
  • BackgroundCritical Business Issue
  • Intervention
  • Section 2: Performance Analysis
  • Chapter 4: Overview of Performance Analysis
  • Analysis Techniques and Tools
  • Conclusion
  • Citations
  • Chapter 5: Organizational Analysis
  • Conducting an Organizational Analysis
  • Organizational Analysis Tools
  • Chapter 6: Environmental Analysis
  • Analyzing the World Environment
  • Analyzing the Workplace
  • Analyzing Work
  • Analyzing the Worker
  • Chapter 7: GAP Analysis
  • Conducting Gap Analyses
  • Chapter 8: Cause Analysis

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