Customer service management training 101 : quick and easy techniques that get great results /

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Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead,...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Evenson, Renee, 1951-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York, N.Y. : American Management Association, ©2012.
Temas:
Customer services > Management.
Executives > Training of.
Time management.
Leadership.
Communication in management.
Service à la clientèle > Gestion.
Gestion du temps.
Communication en gestion.
Communication in management
Customer services > Management
Executives > Training of
Leadership
Time management
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Understanding your management style
  • Developing your leadership qualities
  • Planning and organizing for results
  • Communicating up, down, across, in, and out
  • Training for excellence
  • Team building for success
  • Dealing with challenges successfully
  • Monitoring performance for excellence
  • Motivating through meaningful feedback
  • Putting your best FACE forward.

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