Customer service management training 101 : quick and easy techniques that get great results /

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Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead,...

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Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Evenson, Renee, 1951-
Format: Électronique eBook
Langue:Inglés
Publié: New York, N.Y. : American Management Association, ©2012.
Sujets:
Customer services > Management.
Executives > Training of.
Time management.
Leadership.
Communication in management.
Service à la clientèle > Gestion.
Gestion du temps.
Communication en gestion.
Communication in management
Customer services > Management
Executives > Training of
Leadership
Time management
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