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The EQ edge : emotional intelligence and your success /
REVISED AND UPDAT ED WITH NEW RESEARCH INTO EQ AND PERSONAL AND CAREER SUCCESS What is the formula for success at your job? As a spouse? A parent? A Little League baseball coach or behind the bench of a minor hockey team? What does it take to get ahead? To separate yourself from the competition? To...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Mississauga, Ont. :
Jossey-Bass,
©2011.
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| Edición: | 3rd ed. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Praise
- About EQ-i 2.0
- Introduction
- Part I. : The EQ Explosion
- 1. : Exploring Emotional Intelligence
- Redefining Intelligence and Achievement
- What Are the Differences between IQ and EQ
- A Brief History of Emotional Intelligence
- What About Cognitive Intelligence
- Comparing IQ and EQ
- What Are the Building Blocks of EQ
- This Book and the EQ-i 2.0
- Can I Really Enhance My EQ
- Does It Matter Whether You're Emotionally Smart or Dumb
- The Importance of Emotional Intelligence in the Business World.
- 2. : The Airport and the ABCDEsFlight Canceled
- The ABCDEs
- Changing Hot Feelings to Cool Feelings
- The Major Musts and the Absolute Shoulds
- Tune in to What Your Body Is Telling You
- A Happy Ending
- Part II. : The Self-Perception Realm
- 3. : Emotional Self-Awareness
- Know Thyself
- The Boss as Despot
- Addressing the "Boss as Despot"
- Self-Awareness Gone Missing in Action
- Become Aware of Others' Reactions to Your Behavior
- Know Your "Ouch Points"
- Exercises
- Self-Assessment
- Self-Assignments
- 4. : Self-Regard
- Self-Regard Is Not Self-Esteem
- Like Yourself, Warts and All.
- Don't Bite Off More Than You Can ChewExercises
- Self-Assessment
- Self-Assignments
- 5. : Self-Actualization
- Set Action-Oriented Goals
- Do What You Love
- Let Your Internal Light Shine
- Live Life to the Fullest
- Strike a Balance
- Exercises
- Self-Assessment
- Self-Assignments
- Part III. : The Self-Expression Realm
- 6. : Emotional Expression
- How Self-Awareness Plays Out in the Public Eye
- Expression of Authentic and Congruent Emotions
- Expression of Non-Congruent Emotions
- Exercises
- 7. : Independence
- The Buck Stops with You
- Be Decisive
- Pursue New Interests.
- Making Your Work Decisions WorkExercises
- Self-Assessment
- Self-Assignments
- 8. : Assertiveness
- What Is Meant by Assertiveness
- Assertiveness Is Not Aggression
- Using Assertiveness at Work
- Overcoming Passiveness and Passive-Aggressive Behavior
- Indirect Assertiveness
- The Benefits of Assertiveness
- Exercises
- Self-Assessment
- Self-Assignments
- Part IV. : The Interpersonal Realm
- 9. : Interpersonal Relationships
- Key Skills for Better Relationships
- Making and Keeping Friends
- Exercises
- Self-Assessment
- Self-Assignments
- 10. : Empathy
- What Empathy Is Not.
- Put Emotions on HoldAsk Excavating Questions
- Focus on the Other's Subjective Perspective
- Exercises
- Self-Assessment
- Self-Assignments
- 11. : Social Responsibility
- The Queen of Hearts
- Corporate Social Responsibility
- Helping Others Helps Yourself
- Seinfeld and the Good Samaritan
- Exercises
- Self-Assessment
- Self-Assignments
- Part V. : The Decision-Making Realm
- 12. : Reality Testing
- Be Objective
- Don't Fear the Worst ...
- ... But Take off Those Rose-Colored Glasses
- Exercises
- Self-Assessment
- Self-Assignments
- 13. : Problem Solving
- Six Steps for Solving Problems.
- Externalize, Visualize, and Simplify.