Cita APA (7a ed.)

Hill, A. V. (2011). The encyclopedia of operations management: A field manual and glossary of operations management terms and concepts. FT Press.

Cita Chicago Style (17a ed.)

Hill, Arthur V. The Encyclopedia of Operations Management: A Field Manual and Glossary of Operations Management Terms and Concepts. Upper Saddle River, NJ: FT Press, 2011.

Cita MLA (8a ed.)

Hill, Arthur V. The Encyclopedia of Operations Management: A Field Manual and Glossary of Operations Management Terms and Concepts. FT Press, 2011.