APA (7th ed.) Citation

Shankman, P. (2011). Customer service: New rules for a social media world. Que.

Chicago Style (17th ed.) Citation

Shankman, Peter. Customer Service: New Rules for a Social Media World. Indianapolis, Ind.: Que, 2011.

MLA (8th ed.) Citation

Shankman, Peter. Customer Service: New Rules for a Social Media World. Que, 2011.

Warning: These citations may not always be 100% accurate.