Cita APA (7a ed.)

Shankman, P. (2011). Customer service: New rules for a social media world. Que.

Cita Chicago Style (17a ed.)

Shankman, Peter. Customer Service: New Rules for a Social Media World. Indianapolis, Ind.: Que, 2011.

Cita MLA (8a ed.)

Shankman, Peter. Customer Service: New Rules for a Social Media World. Que, 2011.