Cita APA (7a ed.)

Bly, R. W., & Kelly, R. A. (2009). The encyclopedia of business letters, faxes, and e-mail: Features hundreds of model letters, faxes, and e-mail to give your business writing the attention it deserves (Rev. ed.). Career Press.

Cita Chicago Style (17a ed.)

Bly, Robert W., y Regina Anne Kelly. The Encyclopedia of Business Letters, Faxes, and E-mail: Features Hundreds of Model Letters, Faxes, and E-mail to Give Your Business Writing the Attention It Deserves. Rev. ed. Franklin Lakes, NJ: Career Press, 2009.

Cita MLA (8a ed.)

Bly, Robert W., y Regina Anne Kelly. The Encyclopedia of Business Letters, Faxes, and E-mail: Features Hundreds of Model Letters, Faxes, and E-mail to Give Your Business Writing the Attention It Deserves. Rev. ed. Career Press, 2009.