It's the customer, stupid! : 34 wake-up calls to help you stay client-focused /

Ruthlessly focus on what's convenient for customers, not what's convenient for you. Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Aun, Michael
Format: Electronic eBook
Language:Inglés
Published: Hoboken, N.J. : Wiley, ©2011.
Subjects:
Customer services.
Customer relations > Management.
Service à la clientèle.
BUSINESS & ECONOMICS > Customer Relations.
customers.
clientèle.
Customer relations > Management
Customer services
Online Access:Texto completo (Requiere registro previo con correo institucional)

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