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Brilliant customer service /
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Harlow, England :
Prentice Hall,
2010.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Customers have changed
- The cornerstones of brilliant customer service
- Make 'virtual' service brilliant customer service
- Use the 'emotional scale' to create loyalty and trust
- Read between the lines : silence is never golden!
- How to handle any complaint
- How to say 'no' and still keep the customer
- How to offer more
- Seven ways to 'wow' your customers.