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OR_ocn704056157 |
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OCoLC |
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20231017213018.0 |
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m o d |
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100809s2010 enk ob 001 0 eng d |
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|a 658.812
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|a UAMI
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| 100 |
1 |
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|a Stevens, Debra.
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| 245 |
1 |
0 |
|a Brilliant customer service /
|c Debra Stevens.
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| 260 |
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|a Harlow, England :
|b Prentice Hall,
|c 2010.
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| 300 |
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|a 1 online resource
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| 336 |
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|a text
|b txt
|2 rdacontent
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|a computer
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|2 rdamedia
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|a online resource
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| 504 |
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|a Includes bibliographical references and index.
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| 588 |
0 |
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|a Print version record.
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| 505 |
0 |
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|a Customers have changed -- The cornerstones of brilliant customer service -- Make 'virtual' service brilliant customer service -- Use the 'emotional scale' to create loyalty and trust -- Read between the lines : silence is never golden! -- How to handle any complaint -- How to say 'no' and still keep the customer -- How to offer more -- Seven ways to 'wow' your customers.
|
| 590 |
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|a O'Reilly
|b O'Reilly Online Learning: Academic/Public Library Edition
|
| 650 |
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0 |
|a Customer relations.
|
| 650 |
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0 |
|a Customer services.
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| 650 |
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6 |
|a Service à la clientèle.
|
| 650 |
|
7 |
|a Customer relations.
|2 fast
|0 (OCoLC)fst00885533
|
| 650 |
|
7 |
|a Customer services.
|2 fast
|0 (OCoLC)fst00885545
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| 776 |
0 |
8 |
|i Print version:
|z 9786612983702
|w (DLC) 2010033868
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| 856 |
4 |
0 |
|u https://learning.oreilly.com/library/view/~/9780273738077/?ar
|z Texto completo (Requiere registro previo con correo institucional)
|
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|a Askews and Holts Library Services
|b ASKH
|n AH24663791
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|a Askews and Holts Library Services
|b ASKH
|n AH25270752
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|a Coutts Information Services
|b COUT
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|c 12.99 GBP
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