Technical support essentials : advice you can use to succeed in technical support /

"Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support gro...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Sanchez, Andres R.
Format: Electronic eBook
Language:Inglés
Published: [New York, NY] : Apress, 2009.
Subjects:
Information technology > Management.
Technologie de l'information > Gestion.
BUSINESS & ECONOMICS > Information Management.
BUSINESS & ECONOMICS > Knowledge Capital.
Informatique.
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • pt. 1. Advice for dealing with yourself and your work
  • pt. 2. Working with others
  • pt. 3. The support organization
  • pt. 4. Working with customers.

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