Cita APA (7a ed.)

Sanchez, A. R. (2009). Technical support essentials: Advice you can use to succeed in technical support. Apress.

Cita Chicago Style (17a ed.)

Sanchez, Andres R. Technical Support Essentials: Advice You Can Use to Succeed in Technical Support. [New York, NY]: Apress, 2009.

Cita MLA (8a ed.)

Sanchez, Andres R. Technical Support Essentials: Advice You Can Use to Succeed in Technical Support. Apress, 2009.