Cita APA (7a ed.)

Boatwright, P., Cagan, J., & Sturgess, D. (2010). Built to Love: Creating Products That Captivate Customers. Berrett-Koehler Publishers.

Cita Chicago Style (17a ed.)

Boatwright, Peter, Jonathan Cagan, y Donna Sturgess. Built to Love: Creating Products That Captivate Customers. San Francisco: Berrett-Koehler Publishers, 2010.

Cita MLA (8a ed.)

Boatwright, Peter, et al. Built to Love: Creating Products That Captivate Customers. Berrett-Koehler Publishers, 2010.