What's the secret? : to providing a world-class customer experience /
"Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and...
Cote: | Libro Electrónico |
---|---|
Auteur principal: | |
Format: | Électronique eBook |
Langue: | Inglés |
Publié: |
Hoboken, N.J. :
Wiley,
©2008.
|
Sujets: | |
Accès en ligne: | Texto completo (Requiere registro previo con correo institucional) |