What's the secret? : to providing a world-class customer experience /

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"Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: DiJulius, John R., 1964-
Format: Electronic eBook
Language:Inglés
Published: Hoboken, N.J. : Wiley, ©2008.
Subjects:
Customer services.
Consumer satisfaction.
Customer loyalty.
Consumer Behavior
Service à la clientèle.
Consommateurs > Satisfaction.
Consommateurs > Fidélité.
BUSINESS & ECONOMICS > Customer Relations.
Consumer satisfaction
Customer loyalty
Customer services
Kundenorientierung
Unternehmen
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