101 tough conversations to have with employees : a manager's guide to addressing performance, conduct, and discipline challenges /

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Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues ... these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Falcone, Paul
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : American Management Association, c2009.
Temas:
Problem employees.
Labor discipline.
Employees > Rating of.
Performance standards.
Personnel management.
Employés à problèmes.
Discipline du travail.
Rendement au travail > Normes.
Personnel > Direction.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Introduction. The Rules of Engagement
  • pt. I. Uncomfortable Workplace Situations
  • 1. Common Managerial and Supervisory Discussions
  • 2. Individual Appearance and Uncomfortable Workplace Dilemmas
  • 3. Cultural and Religious Differences
  • pt. II. Poor Work Habits and Job Performance Concerns
  • 4. Performance Transgressions
  • 5. Policy and Procedure Violations
  • 6. Excessive Absenteeism and Tardiness
  • 7. Lack of Requisite Skills
  • pt. III. Inappropriate Workplace Behavior and Conduct
  • 8. Sexually Offensive Behavior
  • 9. Substandard Communication Skills
  • 10. Personal Style Issues
  • 11. Leadership Style Challenges and Career Management Obstacles
  • pt. IV. Corporate Actions
  • 12. Corporate (Intentional) Actions
  • 11. Corporate ("No Fault") Actions
  • 14. Summary Offenses (Immediate Discharge)
  • 15. Special Circumstances.

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