Exceptional service, exceptional profit : the secrets of building a five-star customer service organization /

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The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context.

Bibliographic Details
Call Number:Libro Electrónico
Main Authors: Inghilleri, Leonardo (Author), Solomon, Micah (Author)
Format: Electronic eBook
Language:Inglés
Published: New York : AMACOM American Management Association, [2010]
Subjects:
Customer services.
Consumer satisfaction.
Customer loyalty.
Service à la clientèle.
Consommateurs > Satisfaction.
Consommateurs > Fidélité.
BUSINESS & ECONOMICS > Customer Relations.
Online Access:Texto completo (Requiere registro previo con correo institucional)

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Texto completo (Requiere registro previo con correo institucional)

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