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Exceptional service, exceptional profit : the secrets of building a five-star customer service organization /

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The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context.

Détails bibliographiques
Cote:	Libro Electrónico
Auteurs principaux:	Inghilleri, Leonardo (Auteur), Solomon, Micah (Auteur)
Format:	Électronique eBook
Langue:	Inglés
Publié:	New York : AMACOM American Management Association, [2010]
Sujets:	Customer services. Consumer satisfaction. Customer loyalty. Service à la clientèle. Consommateurs > Satisfaction. Consommateurs > Fidélité. BUSINESS & ECONOMICS > Customer Relations.
Accès en ligne:	Texto completo (Requiere registro previo con correo institucional)

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