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Exceptional service, exceptional profit : the secrets of building a five-star customer service organization /

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The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context.

Bibliographic Details
Call Number:	Libro Electrónico
Main Authors:	Inghilleri, Leonardo (Author), Solomon, Micah (Author)
Format:	Electronic eBook
Language:	Inglés
Published:	New York : AMACOM American Management Association, [2010]
Subjects:	Customer services. Consumer satisfaction. Customer loyalty. Service à la clientèle. Consommateurs > Satisfaction. Consommateurs > Fidélité. BUSINESS & ECONOMICS > Customer Relations.
Online Access:	Texto completo (Requiere registro previo con correo institucional)

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