IT systems management /

The best-practice guide to managing IT infrastructures-now fully updated! IT Systems Management is an up-to-the-minute guide to maintaining stable, responsive IT production environments. Top IT systems management expert Rich Schiesser illuminates both the theoretical and practical aspects of systems...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Schiesser, Rich
Format: Electronic eBook
Language:Inglés
Published: Upper Saddle River, N.J. : Prentice Hall, ©2010.
Edition:2nd ed.
Subjects:
Information resources management.
Information technology.
Information Management
Gestion de l'information.
Technologie de l'information.
information technology.
Information resources management
Information technology
Informationstechnik.
Management.
Systemverwaltung.
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • Acquiring executive support
  • Organizing for systems management
  • Staffing for systems management
  • Customer service
  • Ethics, legislation, and outsourcing
  • Comparison to ITIL processes
  • Availability
  • Performance and tuning
  • Production acceptance
  • Change management
  • Problem management
  • Storage management
  • Network management
  • Configuration management
  • Capacity planning
  • Strategic security
  • Business continuity
  • Facilities management
  • Developing robust processes
  • Using technology to automate and evaluate robust processes
  • Integrating systems management processes
  • Special considerations for client-server and Web-enabled environments.

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