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|a The power of business process improvement :
|b 10 simple steps to increase effectiveness, efficiency, and adaptability /
|c Susan Page.
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|a Ten simple steps to increase effectiveness, efficiency, and adaptability
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|a New York :
|b AMACOM,
|c ©2010.
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|a Includes index.
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|a The roadmap : learning how to navigate -- Step 1: Develop the process inventory : identifying and prioritizing the process list -- Step 2: Establish the foundation : avoiding scope creep -- Step 3: Draw the process map : flowcharting and documenting -- Step 4-5: Estimate time and cost and verify the process map : introducing the process and cycle time and gaining buy-in -- Step 6: Apply improvement techniques : challenging everything -- Step 7: Create internal controls, tools, and metrics : making it real -- Step 8: Test and rework : making sure it works -- Step 9: Implement the change : preparing the organization -- Step 10: Drive continuous improvement : embracing the new mindset -- Create the executive summary : getting the recognition -- Case study : sharing a real-word example.
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|a This book presents you with numerous tools and examples that you can use to make the work simple and yet maintain high standards. Cf. P. 5.
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|a Includes bibliographical references and index.
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|a Efficacité organisationnelle.
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|i Print version:
|a Page, Susan (Susan Ann).
|t Power of business process improvement.
|d New York : AMACOM, ©2010
|z 9780814414781
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|w (OCoLC)351269592
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