APA (7th ed.) Citation

Michelli, J. A. (2007). The Starbucks experience: 5 principles for turning ordinary into extraordinary. McGraw-Hill.

Chicago Style (17th ed.) Citation

Michelli, Joseph A. The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary. New York: McGraw-Hill, 2007.

MLA (8th ed.) Citation

Michelli, Joseph A. The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary. McGraw-Hill, 2007.