Quality function deployment and Six Sigma : a QFD handbook /

Make the Most of QFD and the Voice of the Customer in Six Sigma Environments Quality Function Deployment (QFD) techniques have helped thousands of organizations deliver higher-quality, more user-focused product designs. Now, Lou Cohen's classic guide to QFD has been thoroughly updated to fully...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Ficalora, Joseph P.
Other Authors: Cohen, Lou, 1937-
Format: Electronic eBook
Language:Inglés
Published: Upper Saddle River, N.J. : Prentice Hall, ©2010.
Edition:2nd ed.
Subjects:
Production planning.
Quality function deployment.
Six sigma (Quality control standard)
Production > Planification.
QFD.
Six Sigma.
Production planning
Quality function deployment
Qualitätsmanagement.
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • Part I: About quality function deployment (QFD) and Six Sigma: What are QFD and Six Sigma?
  • How QFD fits in the organization
  • Tying QFD to design, marketing, and technology
  • Part II: QFD at ground level: Support tools for QFD
  • Overview of the house of quality
  • Customer needs and benefits section
  • The product planning matrix
  • Substitute quality characteristics (technical response)
  • Impacts, relationships, and priorities
  • Technical correlations
  • Technical benchmarks
  • Targets
  • Part III: QFD from 10,000 feet: The larger picture: QFD and its relationship to the product development cycle
  • QFD in an imperfect world
  • Part IV: QFD handbook: Introduction to the handbook
  • Phase 0: Planning QFD
  • Phase 1: Gathering the voice of the customer
  • Phase 2 and phase 3: Building the house and analysis
  • Part V: Beyond the house of quality: Beyond the house of quality
  • Special applications of QFD
  • QFD in service businesses.

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