APA (7th ed.) Citation

Connors, R., & Smith, T. (2009). How did that happen?: Holding people accountable for results the positive, principled way. Tantor Media.

Chicago Style (17th ed.) Citation

Connors, Roger, and Tom Smith. How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way. [Old Saybrook, Conn.]: Tantor Media, 2009.

MLA (8th ed.) Citation

Connors, Roger, and Tom Smith. How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way. Tantor Media, 2009.