Cita APA (7a ed.)

Hurwitz, J. (2009). Service management for dummies. Wiley Pub. ; John Wiley [distributor].

Cita Chicago Style (17a ed.)

Hurwitz, Judith. Service Management for Dummies. Hoboken, NJ : Chichester: Wiley Pub. ; John Wiley [distributor], 2009.

Cita MLA (8a ed.)

Hurwitz, Judith. Service Management for Dummies. Wiley Pub. ; John Wiley [distributor], 2009.