Style de citation APA (7e éd.)

Kador, J. (2009). Effective apology: Mending fences, building bridges, and restoring trust. Berrett-Koehler Pub..

Style de citation Chicago (17e éd.)

Kador, John. Effective Apology: Mending Fences, Building Bridges, and Restoring Trust. San Francisco, CA: Berrett-Koehler Pub., 2009.

Style de citation MLA (8e éd.)

Kador, John. Effective Apology: Mending Fences, Building Bridges, and Restoring Trust. Berrett-Koehler Pub., 2009.