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Living service : how to deliver the service of the future today /
Quality service is crucial in today's business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. Living Service provides an insight into the success of Fujitsu, where this new approach is alrea...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Harlow, England ; New York :
FT Prentice Hall,
2009, ©2008.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 001 | OR_ocn437346895 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr unu|||||||| | ||
| 008 | 090922t20092008enka ob 001 0 eng d | ||
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| 020 | |a 9780131370098 | ||
| 020 | |a 013137009X | ||
| 020 | |a 9780273715351 |q (alk. paper) | ||
| 020 | |a 0273715356 |q (alk. paper) | ||
| 029 | 1 | |a CDX |b 10687997 | |
| 029 | 1 | |a CHBIS |b 006150410 | |
| 035 | |a (OCoLC)437346895 |z (OCoLC)436172002 |z (OCoLC)489103866 |z (OCoLC)666986167 |z (OCoLC)1295598735 |z (OCoLC)1300556279 |z (OCoLC)1303331295 | ||
| 037 | |a CL0500000048 |b Safari Books Online | ||
| 050 | 4 | |a HF5415.5 |b .S557 2009 | |
| 082 | 0 | 4 | |a 658./12 |2 22 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Silvester, Marc. | |
| 245 | 1 | 0 | |a Living service : |b how to deliver the service of the future today / |c Marc Silvester and Mohi Ahmed. |
| 260 | |a Harlow, England ; |a New York : |b FT Prentice Hall, |c 2009, ©2008. | ||
| 300 | |a 1 online resource (xiv, 162 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a text file | ||
| 504 | |a Includes bibliographical references (pages 153-155) and index. | ||
| 505 | 0 | |a Mind Kokoro -- Body Karada -- Soul Tamashii. | |
| 588 | 0 | |a Print version record. | |
| 520 | |a Quality service is crucial in today's business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyota's lean production did for manufacturing industries. Organise. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Service industries. | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 6 | |a Services (Industrie) | |
| 650 | 7 | |a Customer services. |2 fast |0 (OCoLC)fst00885545 | |
| 650 | 7 | |a Service industries. |2 fast |0 (OCoLC)fst01113407 | |
| 700 | 1 | |a Ahmed, Mohi. | |
| 776 | 1 | |z 0273715356 |z 9780273715351 | |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9780131370098/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 938 | |a Coutts Information Services |b COUT |n 10687997 | ||
| 938 | |a ProQuest MyiLibrary Digital eBook Collection |b IDEB |n 226591 | ||
| 994 | |a 92 |b IZTAP | ||