APA (7th ed.) Citation

Silvester, M., & Ahmed, M. (2009). Living service: How to deliver the service of the future today. FT Prentice Hall.

Chicago Style (17th ed.) Citation

Silvester, Marc, and Mohi Ahmed. Living Service: How to Deliver the Service of the Future Today. Harlow, England ; New York: FT Prentice Hall, 2009.

MLA (8th ed.) Citation

Silvester, Marc, and Mohi Ahmed. Living Service: How to Deliver the Service of the Future Today. FT Prentice Hall, 2009.