Just listen : discover the secret to getting through to absolutely anyone /

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Goulston, Mark
Autor Corporativo: American Management Association
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : American Management Association, 2009, ©2010.
Temas:
Business communication.
Interpersonal communication.
Communication dans l'entreprise.
Communication interpersonnelle.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Foreword / Keith Ferrazzi
  • Sect. I. The Secret to Reaching Anyone
  • 1. Who's Holding You Hostage?
  • 2. A Little Science: How the Brain Goes from "No" to "Yes"
  • Sect. II. The Nine Core Rules for Getting Through to Anyone
  • 3. Move Yourself from "Oh F♯@ & to OK"
  • 4. Rewire Yourself to Listen
  • 5. Make the Other Person Feel "Felt"
  • 6. Be More Interested Than Interesting
  • 7. Make People Feel Valuable
  • 8. Help People to Exhale Emotionally and Mentally
  • 9. Check Your Dissonance at the Door
  • 10. When All Seems Lost
  • Bare Your Neck
  • 11. Steer Clear of Toxic People
  • Sect. III. 12 Quick and Easy Ways to Achieve Buy-In and Get Through
  • 12. The Impossibility Question
  • 13. The Magic Paradox
  • 14. The Empathy Jolt
  • 15. The Reverse Play, Empathy Jolt #2
  • 16. "Do You Really Believe That?"
  • 17. The Power of "Hmmm ..."
  • 18. The Stipulation Gambit
  • 19. From Transaction to Transformation
  • 20. Side by Side
  • 21. Fill in the Blanks
  • 22. Take It All the Way to "No"
  • 23. The Power Thank You and Power Apology
  • Sect. IV. Putting It All Together: Fast Fixes for Seven Challenging Situations
  • 24. The Team from Hell
  • 25. Climbing the Ladder
  • 26. The Narcissist at the Table
  • 27. Stranger in Town
  • 28. The Human Explosion
  • 29. Getting Through to Yourself
  • 30. Six Degrees of Separation.

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