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Salesforce.com for dummies /
| Call Number: | Libro Electrónico |
|---|---|
| Main Author: | |
| Other Authors: | |
| Format: | Electronic eBook |
| Language: | Inglés |
| Published: |
Hoboken, N.J. :
Wiley Pub.,
©2008.
|
| Edition: | 3rd ed. |
| Series: | --For dummies.
|
| Subjects: | |
| Online Access: | Texto completo (Requiere registro previo con correo institucional) |
Table of Contents:
- Salesforce basics. Looking over Salesforce ; Navigating Salesforce ; Personalizing your system
- Tracking sales. Managing accounts ; Developing contacts ; Managing activities ; Sending e-mail
- Driving sales. Prospecting leads ; Tracking opportunities ; Tracking products and price books ; Managing your partners
- Optimizing marketing. Driving demand with campaigns ; Building your Internet marketing channel ; Driving sales effectiveness with document management ; Performing fast and accurate support
- Delivering excellent customer service. Managing your customer service solution ; Analyzing data with reports
- Measuring overall business performance. Seeing the big picture with dashboard ; Fine-tuning the configuration
- Designing the Salesforce solution. Customizing Salesforce ; Extending Salesforce beyond CRM ; Migrating and maintaining your data.
- The part of tens. Ten ways to drive more productivity ; Ten keys to a successful implementation.