The service pro : creating better, faster, and different customer experiences /
Call Number: | Libro Electrónico |
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Main Authors: | , |
Format: | Electronic eBook |
Language: | Inglés |
Published: |
Amherst, Mass. :
HRD Press,
©2003.
|
Subjects: | |
Online Access: | Texto completo (Requiere registro previo con correo institucional) |
Table of Contents:
- Challenges of the customer revolution
- Why service?
- Be the customer
- Brilliant at the basics
- Wow! ... beyond the basics
- Remarkable recovery
- Partnerships ... internal cooperation
- Closing thoughts.