The service pro : creating better, faster, and different customer experiences /

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Bibliographic Details
Call Number:Libro Electrónico
Main Authors: Tate, Rick, Stroup, Josh (Author)
Format: Electronic eBook
Language:Inglés
Published: Amherst, Mass. : HRD Press, ©2003.
Subjects:
Consumer satisfaction.
Customer services.
Consumer Behavior
Commerce.
Business & Economics.
Marketing & Sales.
Consommateurs > Satisfaction.
Service à la clientèle.
BUSINESS & ECONOMICS > Customer Relations.
Consumer satisfaction
Customer services
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • Challenges of the customer revolution
  • Why service?
  • Be the customer
  • Brilliant at the basics
  • Wow! ... beyond the basics
  • Remarkable recovery
  • Partnerships ... internal cooperation
  • Closing thoughts.

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