Chargement en cours…
Implementing ITIL configuration management /
| Cote: | Libro Electrónico |
|---|---|
| Auteur principal: | |
| Format: | Électronique eBook |
| Langue: | Inglés |
| Publié: |
Upper Saddle River, N.J. :
IBM Press,
©2008.
|
| Sujets: | |
| Accès en ligne: | Texto completo (Requiere registro previo con correo institucional) |
Table des matières:
- Overview of configuration management
- Gathering and analyzing requirements
- Determining scope, span, and granularity
- Customizing the configuration management process
- Planning for data population
- Putting together a useful project plan
- Choosing the right tools
- Implementing the process
- Populating the configuration management database
- Choosing and running a pilot program
- Communication and enterprise roll out
- Building a configuration management team
- The many uses for configuration information
- Measuring and improving CMDB accuracy
- Improving the business value of configuration management.