Disagreements, disputes, and all-out war : 3 simple steps for dealing with any kind of conflict /

The potential for conflict exists in every interaction. But when one doesn't know how to deal with these disagreements constructively, they can escalate into unproductive and even destructive situations. The key is not to avoid conflict, but to recognize and manage it skillfully to produce the...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Scott, Gini Graham
Format: Electronic eBook
Language:Inglés
Published: New York : AMACOM, ©2008.
Subjects:
Conflict management.
Interpersonal conflict.
Conflict (Psychology)
Conflict, Psychological
Gestion des conflits.
Conflit interpersonnel.
Conflit (Psychologie)
BUSINESS & ECONOMICS > Conflict Resolution & Mediation.
SOCIAL SCIENCE > Violence in Society.
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • Managing conflict with the ERI model
  • Dealing with the emotions
  • Using your reason
  • Working with your intuition
  • Recognizing the reasons for a conflict
  • Dealing with your own angers and fears
  • Avoiding the responsibility trap
  • Overcoming conflicts through better communication
  • Understanding the different conflict styles
  • Choosing the best conflict style
  • Negotiating win-win solutions
  • Learning to deal with difficult people
  • Coming up with alternatives and solutions
  • Turning your conflicts into creative opportunities.

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