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|a Withers, Bill.
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|a Resolving conflicts on the job /
|c Bill Withers and Jerry Wisinski.
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|a 2nd ed.
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|a Includes bibliographical references and index.
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|a A brief overview of conflict -- Why people fight at work -- Five ways to engage conflict -- Ways to listen -- Ways to give (and receive) feedback -- Conflict styles -- Staying cool in a conflict -- Ways to engage conflict on the job--up, down, and sideways -- Ways to work with teams in conflict -- Can all this conflict be good for me? -- Why do I care?
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|a Chapters include: Why people fight at work, Five ways to engage conflict, Ways to listen, Ways to give (and receive) feedback, Conflict styles, Staying cool in a conflict, and Ways to engage conflict on the job: up, down, and sideways.
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|i Print version:
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|b 2nd ed.
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