International Business Machines Corporation. International Technical Support Organization & Keen, M. (2004). Patterns: Serial and parallel processes for process choreography and workflow. IBM International Technical Support Organization.
Style de citation Chicago (17e éd.)International Business Machines Corporation. International Technical Support Organization et Martin Keen. Patterns: Serial and Parallel Processes for Process Choreography and Workflow. Research Triangle Park, NC: IBM International Technical Support Organization, 2004.
Style de citation MLA (8e éd.)International Business Machines Corporation. International Technical Support Organization et Martin Keen. Patterns: Serial and Parallel Processes for Process Choreography and Workflow. IBM International Technical Support Organization, 2004.