Transforming performance measurement : rethinking the way we measure and drive organizational success /

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"Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organiz...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Spitzer, Dean R.
Format: Electronic eBook
Language:Inglés
Published: New York : American Management Association, ©2007.
Subjects:
Organizational effectiveness > Evaluation.
Efficacité organisationnelle > Évaluation.
BUSINESS & ECONOMICS > Quality Control.
BUSINESS & ECONOMICS > Total Quality Management.
Organizational effectiveness > Evaluation
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • Why measurement is so powerful
  • When measurement goes bad
  • Why measurement goes bad
  • Beginning the transformation
  • Creating a positive context of measurement
  • The focus of measurement
  • The integration of measurement
  • The interactivity of measurement
  • Measurement leadership
  • Learning about and from measurement
  • The uses and abuses of measurement technology
  • Performance measurement maturity
  • Transformational measures
  • Transformational measurement action plans.

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