Cita APA (7a ed.)

Thompson, H. (2004). Who stole my customer??: Winning strategies for creating and sustaining customer loyalty. Pearson Prentice Hall.

Cita Chicago Style (17a ed.)

Thompson, Harvey. Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty. Upper Saddle River, NJ: Pearson Prentice Hall, 2004.

Cita MLA (8a ed.)

Thompson, Harvey. Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty. Pearson Prentice Hall, 2004.