Business process management and the balanced scorecard : using processes as strategic drivers /

Today's companies are facing perhaps the most competitive period in history, with rising costs and escalating customer demands making it essential for corporations to improve internal processes and focus them on strategic objectives. Failure to do so raises the possibility of being wiped-out by...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Smith, Ralph F., 1953-
Format: Electronic eBook
Language:Inglés
Published: Hoboken, N.J. : John Wiley & Sons, ©2007.
Subjects:
Workflow > Management.
Benchmarking (Management)
Performance > Management.
Strategic planning.
Performance technology > Management.
Benchmarking
Étalonnage concurrentiel.
Rendement au travail > Gestion.
Planification stratégique.
TECHNOLOGY & ENGINEERING > Industrial Technology.
TECHNOLOGY & ENGINEERING > Industrial Engineering.
BUSINESS & ECONOMICS > Production & Operations Management.
Performance > Management
Strategic planning
Workflow > Management
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • A world of change
  • How process can drive strategy
  • The strategic process
  • Strategy maps
  • Balanced scorecard and strategic initiatives
  • Conclusions.

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