Business process management and the balanced scorecard : using processes as strategic drivers /
Today's companies are facing perhaps the most competitive period in history, with rising costs and escalating customer demands making it essential for corporations to improve internal processes and focus them on strategic objectives. Failure to do so raises the possibility of being wiped-out by...
Call Number: | Libro Electrónico |
---|---|
Main Author: | |
Format: | Electronic eBook |
Language: | Inglés |
Published: |
Hoboken, N.J. :
John Wiley & Sons,
©2007.
|
Subjects: | |
Online Access: | Texto completo (Requiere registro previo con correo institucional) |
Table of Contents:
- A world of change
- How process can drive strategy
- The strategic process
- Strategy maps
- Balanced scorecard and strategic initiatives
- Conclusions.