Cita APA (7a ed.)

Smith, R. F. (2007). Business process management and the balanced scorecard: Using processes as strategic drivers. John Wiley & Sons.

Cita Chicago Style (17a ed.)

Smith, Ralph F. Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers. Hoboken, N.J.: John Wiley & Sons, 2007.

Cita MLA (8a ed.)

Smith, Ralph F. Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers. John Wiley & Sons, 2007.