The kindness revolution : the company-wide culture shift that inspires phenomenal customer service /

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Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff - often underpaid and badly overworked - to expertly, cheerfully handle all the...

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Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Horrell, Edward
Format: Électronique eBook
Langue:Inglés
Publié: New York : AMACOM, ©2006.
Sujets:
Customer relations.
Industrial relations.
Relations industrielles.
industrial relations.
BUSINESS & ECONOMICS > Customer Relations.
Customer relations
Industrial relations
Commerce.
Business & Economics.
Marketing & Sales.
Accès en ligne:Texto completo (Requiere registro previo con correo institucional)

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