Cita APA (7a ed.)

Kirrane, D. (1997). Listening to learn, learning to listen: Business skills. American Society for Training and Development.

Cita Chicago Style (17a ed.)

Kirrane, Diane. Listening to Learn, Learning to Listen: Business Skills. Alexandria, Va.: American Society for Training and Development, 1997.

Cita MLA (8a ed.)

Kirrane, Diane. Listening to Learn, Learning to Listen: Business Skills. American Society for Training and Development, 1997.