RT essentials /

In a typical organization, there's always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, and fix bugs in hardware or software. You need to know who wants what and keep track of what is left to do. This is where a ticketing system comes in. A ticketing syst...

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Bibliographic Details
Call Number:Libro Electrónico
Other Authors: Vincent, Jesse
Format: Electronic eBook
Language:Inglés
Published: Sebastopol, CA : O'Reilly, ©2005.
Subjects:
Information technology > Management.
Technologie de l'information > Gestion.
COMPUTERS > Management Information Systems.
Information technology > Management
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • 1. What is ticketing?
  • 2. Installation
  • 3. Getting started
  • 4. Command-line interface
  • 5. Administrative tasks
  • 6. Scrips
  • 7. Example configurations
  • 8. Architecture
  • 9. API
  • 10. Development environments
  • A. Glossary
  • B. Command-line action reference
  • C. Configuration
  • D. Required Perl module dependencies
  • E. Configuration file reference.

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