Cita APA (7a ed.)

Kuniavsky, M. (2003). Observing the user experience: A practitioner's guide to user research. Morgan Kaufmann Publishers.

Cita Chicago Style (17a ed.)

Kuniavsky, Mike. Observing the User Experience: A Practitioner's Guide to User Research. San Francisco, Calif.: Morgan Kaufmann Publishers, 2003.

Cita MLA (8a ed.)

Kuniavsky, Mike. Observing the User Experience: A Practitioner's Guide to User Research. Morgan Kaufmann Publishers, 2003.