Kuniavsky, M. (2003). Observing the user experience: A practitioner's guide to user research. Morgan Kaufmann Publishers.
Chicago Style (17th ed.) CitationKuniavsky, Mike. Observing the User Experience: A Practitioner's Guide to User Research. San Francisco, Calif.: Morgan Kaufmann Publishers, 2003.
MLA (8th ed.) CitationKuniavsky, Mike. Observing the User Experience: A Practitioner's Guide to User Research. Morgan Kaufmann Publishers, 2003.
Warning: These citations may not always be 100% accurate.