Cita APA (7a ed.)

Sharp, D. E. (2003). Customer relationship management systems handbook. Auerbach Publications/CRC Press.

Cita Chicago Style (17a ed.)

Sharp, Duane E. Customer Relationship Management Systems Handbook. Boca Raton: Auerbach Publications/CRC Press, 2003.

Cita MLA (8a ed.)

Sharp, Duane E. Customer Relationship Management Systems Handbook. Auerbach Publications/CRC Press, 2003.